The most important basic selling skills that you must learn before starting your project to improve sales and understand your customer's needs for a better start.
Selling Skill # 1
The ability to empathize with customers when selling cheap products, selling products, working in stores that sell something, people coming and going, and selling something. No need to sympathize, as it provides a quick answer and a quick solution.
However, if you are selling something of value or very expensive, you need to have a deep empathy with your customers.
What should I consider?
When you sell something for a higher price and a higher transaction value, your customers need to know that you support them and you need to be able to communicate with everyone there.
If you care about your customers' well-being, you care about their comfort, and when you care, if your product or service isn't right, you should honestly tell them it's not right.
If there are others, they can provide better service than you,
You won't hesitate to recommend it to your potential customers, that's what I'm talking about as the right solution for you.
Having this ability is very important. Large merchants can build deep bonds with potential customers, understand them and empathize with them.
Selling Skill # 2
The point is to overcome challenges and stamina smoothly without marketing.
The problem is not that you don't know how to sell, the problem is that you don't know how to diagnose, most salespeople talk a lot, don't know how to ask questions, you sell Loose, not because you don't know the product, you know your product or service well, you lose sales because you can't diagnose accurately.
What are your potential customer problems and concerns, your product
- does not increase sales, no one cares, does the problem drive sales?
- Should you be able to understand and diagnose exactly what their problem is?
- Very think about this as they did, does it make sense?
- So think like them, where are your chances?
- Where do you think they want to go?
With this gap, your work is getting close to getting potential customers to understand which products, services, or solutions can bridge the gap.
If you don't understand what this gap is, we won't end the sale.
If all you do is keep paying for your features and your profits, they won't buy, they won't let them buy and you let me get back to you ... You will get the opposite.
Fill this gap when shopping when you can help potential customers understand that you are the best company to help them.
You see, it may not be what the problem looks like or what it looks like.
Potential customers don't know exactly what their problem is, so "I want something (X), for example, but I need something else. They might need it, (F)).
They want something different, but they do not know it, this is your job to help them understand, this is your job, this is your business, and this is your job, and this is easy, your job is to understand the picture and the job, how to help you and help solve problems.
Selling Skill # 3
And that's the ability to deal with dissent, I saw it a lot, people talk about it
Regarding dissent, how to deal with dissent in sales, I don't like to deal with dissent. Given dealing with dissenting opinions and reactions, I say I'm waiting for an opportunity in the way I see it. To do. It's like martial arts.
You always recover, you play as a defender, I think the best defense is a good attack, I like to anticipate opposition, I set the agenda so there is no opposition I like to do, everything was right, more if there was no opposition. One of the things I believe is that I'm not using scripts. Many sales gurus want to teach you, but they exaggerate. For example, this is exactly what you are writing in your ad, and this is what you say line by line.
You can't make many plans in advance. You need to be flexible.
To do this, you need to anticipate dissent, rather than handle it. The start is proactive and the process is reactive. There is a smarter way to sell and close. You don't have to do what others do, there are ways to make it better.
At the end of the day, you need to slowly learn the steps to understand them and convey their implementation in your way, and this will make them closer to you and your customers. Expert trust in work that will help you better understand, submit their questions and get them.
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